The PNC English 6th edition

This book offers a global approach to professional English for cabin crew. It covers :

- safety: regulations, airport structures, aircraft equipment, first aid and rescue, CRM, hazardous materials, passenger management,

- commercial aspects: on-board announcements, everyday conversation with passengers, on-board service.

The grammar section offers an innovative and entertaining review of English grammar: the main grammatical pitfalls are explained from a new angle, with the help of effective visual aids.

Whether you're simply interested in the fabulous world of cabin crew, training to become a CFS, preparing to join a company or already working, this book is for you.

The tests and answers in the appendices will help you to train effectively and assess your level accurately. The ease you'll gain from this method, and the quality of your language, will make all the difference: your passengers will thank you, and your company's image will benefit.

And last but not least, trainers will find this an invaluable support for their cabin crew courses.

Contents

1. The cabin crew profession

1.1. The job in ten words: dream or reality?

1.2. Requirements

1.3. Working on board

1.4. Jet lag

1.5. Define yourself

1.6. Expectations and constraints

1.7. Working in a team

1.8. CV and cover letter

1.9. Who's who

2. Your plane

2.1. The aircraft and its equipment

2.2. In-flight announcements

2.3 In-flight conversations

2.4. Catering

2.5. Classes of transport

3. The airport

3.1 Airport terminology

3.2. Pictograms

3.3. Cabin crew facilities and duty-free sales

3.4. International airports

4. Regulations, safety and rescue

4.0. Consideration of viral pandemics

4.1. Procedures

4.2. Basic regulatory principles

4.3. Working conditions

4.4 CFS

4.5. Safety facts and figures

4.6. Evacuation, search and rescue

4.7. Phraseology

4.8. Civil aviation terminology

4.9. Meteorology

4.10. Ordinary (extra) hero cabin crew in emergency situations

4.11. List of prohibited items on board an aircraft (hand luggage)

5. First aid

5.1. Anatomy

5.2 Medical incidents and accidents

5.3. Pathologies and care

5.4. Medication and care

5.5. Medical specialties

5.6. Traumatology

5.7. Your passengers and stress

6. Grammar review

6.1. Tenses

6.2. Some - Any Little - Few Much - Many

6.3. The most important prepositions of place

6.4. Articles

6.5. Comparative and superlative adjectives

6.6. Conjunctions

6.7. Active and passive

6.8. Indirect language

6.9. Modal auxiliaries

6.10. Some false friends

Appendix 1 List of irregular verbs

Appendix 2 Tips, tests and exercises to help you succeed

Appendix 3 Glossary

Appendix 4 Abbreviations

Bibliographical references